The International Yoga Day was celebrated at PES University in virtual mode. Over 60 yoga enthusiasts participated online on a video platform, some of them were joined by family members. A demo video was shared with the registered participants before the event. 21 Surya-Namaskaras each comprising 12 asanas were followed by 10 minutes of Shavaasana. Mr. Santosh Katti and Ms. Deepthi, Asst. Professors from the Department of MCA, anchored the event. The event hosted by the Department of MCA was held on June 21, International Yoga Day.
Understanding consumer satisfaction, consumer and service recovery and service recovery paradox are key to success in the hospitality industry. Covid-19 pandemic has thrown up new challenges in this area. Prof. Ashish Parthasarathy conducted an online session on understanding guest satisfaction and handling guests' complaints. He addressed the students of School of Hospitality, Tourism & Events, Faculty of Social Sciences Leisure Management, Taylor’s University, Malaysia. The session concluded with a comparison of Covid-19 impact on both the countries. The interaction was part of PES University’s international collaboration with Taylor's University, Malaysia. The interaction was hosted on Zoom video platform on June 9, 2020.
Job opportunities in the post pandemic times stand disrupted. Mr. Kallol Saha, alumnus of 2006 batch and Director of Human Resource Radisson Blu Dwarka shared his views on evolution of opportunities and scope of work of support staff in the hospitality industry in areas of housekeeping and maintenance. He underlined the importance of up-skilling to make the most of the opportunities in sales and marketing. The webinar was organised by the department of hospitality and event management on May 27, 2020.
The exponential increase in the distribution and interactivity of multimedia content expects the students of computer applications to update themselves on the developments in networking technologies. The speaker, Mr. Manakamana Mishra made the students of MCA aware of the importance of Networking in academics and how it is helpful in industry. He highlighted the necessity and significance of how the other courses like Data structures, Computer Architecture, Analysis and Design of Algorithms are interlinked. He touched upon the usage of linked list, tree structures, programming skills and networking concepts in real world network applications. The standards of various protocols, he said, across vendors are important to be interoperable. He illustrated a simple problem where a million nodes are connected and the demand was to see that the network never goes down for more than a second. Reducing the down time from 7 seconds to 1 second was a great challenge as he recounted. The Cisco team worked on the underlying data-structure and reduced the downtime. He advised students to practice reading, participate in IETF interactions, comment and suggest ideas at Quagga and present novel ideas for RFC. Answering the queries of students, he spoke about how hands-on knowledge and expertise is more important than mere certifications. He also asked the students to explore more on Machine Reasoning, which is a deterministic approach. He shared insights about Cloud Networking and Cisco Silicon One as requested by the attendees and assured the students of assisting them in their projects and proposals. The session was conducted on CISCO WebEx platform. Mr. Manakamana Mishra, Technical Leader at Cisco, SanJose, USA is an alumnus of PES from the MCA programme. He has been with Cisco for over a decade and presently works on Routing. Manakamana has to his credit 2 patents and 20 patents applications and more than 10 papers with IETF. The department of MCA organised the live streaming of Guest Lecture on May 1, 2020.
Students got hands-on experience in setting an E-Commerce website. The workshop made the students aware of the right skills to become online commerce entrepreneurs in a short duration. The workshop was conducted by Mr. Shivam Bansal, Trainer at Indian Institute of Digital Education is India’s Premier School For Digital Marketing established in 2016. The online workshop organised by the department of hospitality and event management was held on Zoom video communication platform on May 7, 2020.
Students got an opportunity to understand an expert’s perspective on software quality. Mr. V Mani who leads the Metrics team in IBM Quality shared his insights about Software Quality drawing on his deep expertise in process models. He shared insights about software quality definition and assurance, quality metrics, and defect management. The online guest lecture organised by the department of MCA was held on April 9, 2020.
As the global tourism and travel industry is passing through an unprecedented crisis a look at the various dimensions of the Indian context gave a realistic picture of the industry to the students. The veterans of the industry shared their insights about the future of tourism, trends in sales and marketing and the career opportunities for the students. The speakers included Mr. Anurag Gupta-Secretary-SKAL Bengaluru, Chief Architect-Indian International Travel Exhibition, Mr. Raj Andrade- Chief Commercial Officer-Air India, SATS Airport Services, Mr. Saravanan Dhanabalu- Group General Manager-ITC Fortune Hotels, Mr.Niranjan Bhargava-Managing Director-Traveler’s & Choice & Hon.Secretary ofTravel Agents Association of India and Mr. Mithun R Krishnan-Head-Asia Market-Windows DMC, Vietnam and PES alumnus of 2008-2012 batch. The speakers shared their views about the present situation with a focus on safety, security and hygiene in the hospitality industry, data analysis for travel prediction, acceptability prediction of travel and revenue management after the pandemic is overcome. Dr J Surya Prasad was the guest of honour for the webinar. Prof V Jayakumar welcomed the attendees and Dr Vijay Kumar offered the opening remarks. The webinar organised by the department of hospitality and event management was held on April 16, 2020.