March 15, 2022

Guest lecture on services management


Understanding the global standards in services management is vital for building a career in the hospitality and event management industry. Mr. Ghaghan Lokesh shared practical insights about maintaining impeccable service standards from his experience at Disney world, Florida. According to him, the four key elements of services management are Safety, Courtesy, Show and Efficiency and that of service recovery are Listen, Apologize, Solve and Thank. Mr. Ghaghan Lokesh, alumnus of 2020 batch and who is presently Senior Associate with UpGrad delivered the lecture at RR campus on March 13, 2022.