January 07, 2023

Webinar on customer service in the Indian retail market

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Meeting customer needs in a timely, efficient, and pleasant manner is increasingly becoming complex with changing preferences, reduced attention span, and technological shifts among other things. Prof. Harish Unnikrishnan was the invited speaker at an interaction with employees of India's leading wholesale food and grocery retail platform. He spoke about the hotel and hospitality retail trends and how they can be refined to improve consumer engagement. The exclusive webinar on the importance of customer service in the Indian retail market was hosted on Google meet on January 6, 2023.