B talk 18: Business - Customer centricity & employee empathy
Building a Business – Customer Centricity and Employee Empathy, the session by Nagesh B S, Founder of Shoppers Stop & TRRAIN (TRUST FOR RETAILERS & RETAIL ASSOCIATES OF INDIA). Delved into the core principles of building a successful business, with a strong emphasis on customer centricity and employee empathy. Using real-life examples, insightful observations, and practical tips, the session highlighted the role of trust, humility, and relationships in fuelling sustainable growth.
Key Highlights
1. Embracing Opportunities and Dreaming Big
2. Trust as the Pillar of Business
3. Humility and Learning as a Must
4. Retail and Inclusivity
5. Ownership vs. Shareholding
LinkedIn Profile:
https://www.linkedin.com/in/nagesh-b-s-68a2873a/
https://www.linkedin.com/company/shoppers-stop/
- #Talks
- April 20, 2025
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- Liked - 1
